Need to change equipment?

This request is for existing equipment only. If the equipment isn’t in possession and you need to order new equipment, please click here.

Please populate and submit the following form. This submission will generate a support request.

Please Note: We require at least 5 working days notice to provision a member of staff onto existing IT equipment.

Important information about offboarding:

Please leave any existing computer device(s) specified in this submission, that are being re-allocated or decommissioned, in their current state and left turned on running. After you receive your new equipment, we require access to the previous/old equipment in order to successfully offboard. We are unable to re-use and provision the previous/old equipment to another member of staff until this has been successfully completed. It is necessary to relinquish accounts to deprovision and cancel off licensing, so you don’t incur unnecessary additional costs. This is also very important for compliance and data protection purposes. You’ll be notified of completion.

- Step 1 of 4

Your Name *

First

Last

Your Company *

Your Email *

Please confirm the staff member that is changing equipment *

First

Last

The company they will be working for (Please specify the exact company or subsidiary, not the group, if not appropriate). *

Please confirm the reason for changing equipment *

Are you authorised / do you have permission for this request? *Please selectYesNo

Next

Multiple Choice *

• Changing to Desktop
• Changing to Laptop
• Changing to Tablet
• Changing to a Virtual Machine (VM)
• Other (please specify below)

Other specified device (ref above)

Next

Please confirm all email accounts needed for the device you're changing to. Please specific exact accounts you need as the provisioning will be built from scratch, we are unable to replicate current or previous user device builds. *

Please specify the SharePoint resources needed for the device you're changing to. Please specific exact resources you need as the provisioning will be built from scratch, we are unable to replicate current or previous user device builds. *

Other information you think we may need for the device you're changing to? (Secondary Microsoft accounts from external affiliated company tenancies, Printer, Scanners, Third-Party software etc.) Please specific exact resources you need as the provisioning will be built from scratch, we are unable to replicate current or previous user device builds. *

Next

What equipment are you or the staff member currently using? *

If the equipment you are changing to is in possession, please confirm the current/previous staff member(s) that last used the equipment *

The current or last staff member using the device will be displayed at the log in screen. Optionally, If you are operating a Windows-based computer, such as a desktop or laptop, you can find your device name by typing "About You PC" in the start menu.

What is happening to the current/existing equipment? *

• Existing Equipment no longer being used
• Provisioning existing equipment to another member of staff (see below)

Important information about offboarding:

Please leave any computer device(s) specified in this submission in their current state and left turned on running after the staff member has left. We require access for us to access and successfully offboard the existing user. We are unable to re-use and provision the device(s) to another member of staff until this has been successfully completed. It is necessary to relinquish accounts to deprovision and cancel off licensing, so you don’t incur unnecessary additional costs. This is also very important for compliance and data protection purposes. You’ll be notified of completion.

We’ll also onboard and re-provision the device(s) to the replacement staff member(s), if specified.

If you are provisioning your current/existing equipment to another member of staff, please confirm the member of staff you would like to provision your current/existing equipment to (ref above)

First

Last

Please confirm the date you wish to instigate the change *

Date

Time

Please Note: we require at least 2 days notice to provision you onto existing IT equipment, that is in possession.

Submit